Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Version: 28 July 1998
Length: 11 pages
Data source: Field research
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Abstract
Describes the efforts of the president of Booz.Allen, a major consulting firm, to understand and improve the way that new products, services, and processes are developed and deployed throughout the firm. Proactive management of these processes proves very difficult because of the firm''s decentralized decision structure, and the firm''s cultural predisposition to listen to its existing customers.
Size:
$600 million revenues, 2,000 employees
Other setting(s):
1997
About
Abstract
Describes the efforts of the president of Booz.Allen, a major consulting firm, to understand and improve the way that new products, services, and processes are developed and deployed throughout the firm. Proactive management of these processes proves very difficult because of the firm''s decentralized decision structure, and the firm''s cultural predisposition to listen to its existing customers.
Settings
Size:
$600 million revenues, 2,000 employees
Other setting(s):
1997