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Though many resources are available to prepare job candidates for interviews, less attention has been paid to preparing the interviewer. A productive interview process is one where managers can take an active role in the hiring process. Because interviewees are coached to take control of the interview by asking questions and having prepackaged answers in mind for commonly-asked questions, the interviewer needs to prepare in order to jolt the candidate off his or her script. Interviewers may even request and check references before, rather than after, the interview. Interviewers must know what not to ask, and avoid questions that are so general that the applicant will have to struggle, with nothing learned by either party. A series of useful questions are provided to help the interviewer prepare.