Published by:
Harvard Business Publishing
Length: 2 pages
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https://casecent.re/p/44519
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Abstract
At some point in their career, every manager must confront the actions or behavior of an employee and hold a disciplinary discussion. This article prescribes some approaches to use before a problem occurs, when a problem occurs, and if a problem continues. Before a problem arises, learn to recognize praiseworthy effort when it occurs. Communicate company policies will in advance. When a problem occurs, don''t respond when angry. Instead reprimand in private, probe to determine the root of the problem, frame your complaint in terms of observed behavior, cite business reasons behind a policy, and gain the employee''s commitment to change. If a problem continues, issue an oral reminder followed by a written one, and consider a paid leave of absence before delivering an ultimatum.
About
Abstract
At some point in their career, every manager must confront the actions or behavior of an employee and hold a disciplinary discussion. This article prescribes some approaches to use before a problem occurs, when a problem occurs, and if a problem continues. Before a problem arises, learn to recognize praiseworthy effort when it occurs. Communicate company policies will in advance. When a problem occurs, don''t respond when angry. Instead reprimand in private, probe to determine the root of the problem, frame your complaint in terms of observed behavior, cite business reasons behind a policy, and gain the employee''s commitment to change. If a problem continues, issue an oral reminder followed by a written one, and consider a paid leave of absence before delivering an ultimatum.