Published by:
Harvard Business Publishing
Length: 3 pages
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Abstract
Regardless of our hierarchical position in an organization, most of us believe it is expedient, and therefore preferable, to avoid conflict. However, research indicates that avoiding conflict may hinder managers in achieving their goals. To manage conflict successfully you need to understand the difference between positions and underlying needs. It also helps to understand the other party before asserting your own needs. By concentrating on common interests and knowing your own "hot buttons," you and your partners in conflict can arrive at an optimal solution rather than a simple compromise.
About
Abstract
Regardless of our hierarchical position in an organization, most of us believe it is expedient, and therefore preferable, to avoid conflict. However, research indicates that avoiding conflict may hinder managers in achieving their goals. To manage conflict successfully you need to understand the difference between positions and underlying needs. It also helps to understand the other party before asserting your own needs. By concentrating on common interests and knowing your own "hot buttons," you and your partners in conflict can arrive at an optimal solution rather than a simple compromise.