Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Management article
-
Reference no. U9707A
Authors: Monci J Williams
Published by: Harvard Business Publishing
Published in: "Harvard Management Update", 1997
Length: 3 pages

Abstract

Regardless of our hierarchical position in an organization, most of us believe it is expedient, and therefore preferable, to avoid conflict. However, research indicates that avoiding conflict may hinder managers in achieving their goals. To manage conflict successfully you need to understand the difference between positions and underlying needs. It also helps to understand the other party before asserting your own needs. By concentrating on common interests and knowing your own "hot buttons," you and your partners in conflict can arrive at an optimal solution rather than a simple compromise.

About

Abstract

Regardless of our hierarchical position in an organization, most of us believe it is expedient, and therefore preferable, to avoid conflict. However, research indicates that avoiding conflict may hinder managers in achieving their goals. To manage conflict successfully you need to understand the difference between positions and underlying needs. It also helps to understand the other party before asserting your own needs. By concentrating on common interests and knowing your own "hot buttons," you and your partners in conflict can arrive at an optimal solution rather than a simple compromise.

Related