Published by:
Harvard Business Publishing
Length: 3 pages
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Abstract
With all the hype surrounding the rise of knowledge management, most managers are still unclear on the nature of intellectual capital and how to tap its potential value. The article sites the three typical components of knowledge management: human capital--the "brainpower" of your workforce; structural capital--the organization''s ability to capture human capital for institutional benefit; and customer capital--the value provided by the company''s networks and ties to the external business environment. Suggests five methods for capturing intellectual capital.
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Abstract
With all the hype surrounding the rise of knowledge management, most managers are still unclear on the nature of intellectual capital and how to tap its potential value. The article sites the three typical components of knowledge management: human capital--the "brainpower" of your workforce; structural capital--the organization''s ability to capture human capital for institutional benefit; and customer capital--the value provided by the company''s networks and ties to the external business environment. Suggests five methods for capturing intellectual capital.