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Published by: Harvard Business Publishing
Originally published in: 1996
Version: 19 January 1997

Abstract

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company''s growth. What will need to be done to support growth and competition from Prodigy, Compuserv, and Internet-related services?; To examine the role of information technology for customer support in an online environment.

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Abstract

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company''s growth. What will need to be done to support growth and competition from Prodigy, Compuserv, and Internet-related services?; To examine the role of information technology for customer support in an online environment.

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