Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Version: 19 January 1997
Length: 20 pages
Data source: Field research
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https://casecent.re/p/44640
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Abstract
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company''s growth. What will need to be done to support growth and competition from Prodigy, Compuserv, and Internet-related services?; To examine the role of information technology for customer support in an online environment.
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Abstract
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company''s growth. What will need to be done to support growth and competition from Prodigy, Compuserv, and Internet-related services?; To examine the role of information technology for customer support in an online environment.