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Case
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Reference no. 9-696-096
Published by: Harvard Business Publishing
Originally published in: 1996
Version: 4 April 1996
Length: 12 pages
Data source: Field research

Abstract

Examines two dilemmas often faced by an operations consultant. First, the dual responsibility to both client and consulting firm. Second, the management of the often competing pressure to deliver immediate results, at the same time laying the foundation for long-term performance improvement.
Location:
Size:
USD570 million revenues; 5,700 employees
Other setting(s):
1995

About

Abstract

Examines two dilemmas often faced by an operations consultant. First, the dual responsibility to both client and consulting firm. Second, the management of the often competing pressure to deliver immediate results, at the same time laying the foundation for long-term performance improvement.

Settings

Location:
Size:
USD570 million revenues; 5,700 employees
Other setting(s):
1995

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