Product details

Midnight Networks, Inc. is a small computer network validation company. This case describes how the five founders built their business from operations earnings and how they established "best practices" operational processes to run their firm successfully. Operational processes include developing a company procedures manual and assigning topics to specific people to maintain procedures; cross-training every employee in support and sales functions; employees entering weekly tasks and accomplishments on an on-line whiteboard that the whole company can view; group reviews of computer code for quality; performance reviews done by a committee of supervisor and peers. The company grows quickly and a larger firm offers to buy the company. Midnight Networks also has been considering going public. The founder must decide whether to go public or sell the firm to continue their growth.; Promotes a discussion of a process-driven organization that facilitates the evolution of the company through the start-up and growth phases.