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Management article
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Reference no. 96207
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1996

Abstract

We entrust nonprofit and governmental organizations with society''s most important functions--educating our minds, uplifting our souls, and protecting our health and safety. Lately, however, the public''s faith in these institutions has been seriously undermined by revelations of wrongdoing and mismanagement. Can anything be done to restore the public''s confidence? Regina Herzlinger argues forcefully that the answer lies in accountability. She points out that nonprofits and governments lack the mechanisms that compel accountability in the business world. Thus they require regulatory oversight to help them accomplish their social missions effectively, efficiently, and responsibly.

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Abstract

We entrust nonprofit and governmental organizations with society''s most important functions--educating our minds, uplifting our souls, and protecting our health and safety. Lately, however, the public''s faith in these institutions has been seriously undermined by revelations of wrongdoing and mismanagement. Can anything be done to restore the public''s confidence? Regina Herzlinger argues forcefully that the answer lies in accountability. She points out that nonprofits and governments lack the mechanisms that compel accountability in the business world. Thus they require regulatory oversight to help them accomplish their social missions effectively, efficiently, and responsibly.

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