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Supplement
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Reference no. 9-492-045
Authors: Todd Jick
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 29 May 1996
Length: 7 pages
Data source: Field research

Abstract

Provides an evaluation of the 'Leadership Through Quality' effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed by senior management. Students will be asked to consider whether these mid-course corrections are appropriate. Allows students to see how long major changes take to occur and how much effort is involved to sustain and deepen change.
Location:
Size:
Fortune 500, 100,000 employees, USD14 billion revenues
Other setting(s):
1987

About

Abstract

Provides an evaluation of the 'Leadership Through Quality' effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed by senior management. Students will be asked to consider whether these mid-course corrections are appropriate. Allows students to see how long major changes take to occur and how much effort is involved to sustain and deepen change.

Settings

Location:
Size:
Fortune 500, 100,000 employees, USD14 billion revenues
Other setting(s):
1987

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