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Supplement
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Reference no. 9-492-046
Authors: Todd Jick
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 29 May 1996
Length: 9 pages
Data source: Field research

Abstract

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals.
Location:
Size:
Fortune 500, 100,000 employees, USD14 billion revenues
Other setting(s):
1987-1990

About

Abstract

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals.

Settings

Location:
Size:
Fortune 500, 100,000 employees, USD14 billion revenues
Other setting(s):
1987-1990

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