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Supplement
-
Reference no. 9-492-046
Subject category: Human Resource Management / Organisational Behaviour
Authors: Todd Jick (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 29 May 1996
Length: 9 pages
Data source: Field research
Topics: Organizational change; Quality control
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Abstract

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals.
Location:
Connecticut
Industries:
Office furniture; Computers & electronics
Size:
Fortune 500, 100,000 employees, USD14 billion revenues
Other setting(s):
1987-1990
Case
-
Reference no. 9-490-008
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leonard Schlesinger (Harvard Business School); Amy B Johnson (Harvard Business School); Todd Jick (Harvard Business School); Lori Ann MacIsaac (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 29 May 1996
Length: 24 pages
Data source: Field research
Topics: Leadership; Change management; Organizational culture; Strategic planning; Organizational change; Quality control; Service management; Implementing strategy
View full details
Supplement
-
Reference no. 9-492-045
Subject category: Human Resource Management / Organisational Behaviour
Authors: Todd Jick (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 29 May 1996
Length: 7 pages
Data source: Field research
Topics: Organizational change; Quality control
View full details

About

Abstract

Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals.

Settings

Location:
Connecticut
Industries:
Office furniture; Computers & electronics
Size:
Fortune 500, 100,000 employees, USD14 billion revenues
Other setting(s):
1987-1990

Related

Case
-
Reference no. 9-490-008
Subject category: Human Resource Management / Organisational Behaviour
Authors: Leonard Schlesinger (Harvard Business School); Amy B Johnson (Harvard Business School); Todd Jick (Harvard Business School); Lori Ann MacIsaac (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 29 May 1996
Length: 24 pages
Data source: Field research
Topics: Leadership; Change management; Organizational culture; Strategic planning; Organizational change; Quality control; Service management; Implementing strategy
View full details
Supplement
-
Reference no. 9-492-045
Subject category: Human Resource Management / Organisational Behaviour
Authors: Todd Jick (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 29 May 1996
Length: 7 pages
Data source: Field research
Topics: Organizational change; Quality control
View full details