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Management article
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Reference no. 90602
Authors: W Chew
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1990

Abstract

The management at Trail Manufacturing was so excited about installing new flexible machining equipment in their factory that they neglected to guage the impact it would have on the workers who actually ran the machines. Mike Trail, the company''s owner and president, is torn between his chief engineer who encourages radical changes, and his machinists who believe the company is making a huge mistake. Four experts in operations management comment on the choices Trail must consider.

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Abstract

The management at Trail Manufacturing was so excited about installing new flexible machining equipment in their factory that they neglected to guage the impact it would have on the workers who actually ran the machines. Mike Trail, the company''s owner and president, is torn between his chief engineer who encourages radical changes, and his machinists who believe the company is making a huge mistake. Four experts in operations management comment on the choices Trail must consider.

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