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Abridged version
-
Reference no. 9-395-026
Subject category: Case Method and Specialist Management Disciplines
Authors: James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 30 January 1995
Length: 10 pages
Data source: Field research
Topics: Insurance; Operations research; Process analysis; Service management
Share a link: https://casecent.re/p/45100
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Abstract

Presents the results of a service process analysis of USAA''s claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives.
Location:
Midwest
Industry:
Insurance
Size:
Large, 9,500 employees, USD5.3 billion revenues
Other setting(s):
1993
Sorry, this product has no related items.

About

Abstract

Presents the results of a service process analysis of USAA''s claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives.

Settings

Location:
Midwest
Industry:
Insurance
Size:
Large, 9,500 employees, USD5.3 billion revenues
Other setting(s):
1993

Related

Sorry, this product has no related items.