Product details

A decade of process improvements has transformed the way most corporations operate and, at the same time, the job of the senior executive. Top-down autocrats are out and bottom-up teams are in. The message seems to be: Get the processes right, and the company will manage itself. But this message belies a simple truth: Managers, not processes, run companies. In fact, process-focused companies need more top-down management, not less. However, given the complexities of modern business competition, no single individual can do all that it takes to achieve success for a company. Success depends on the willingness and ability of the entire senior executive group to address not just their individual functional or divisional responsibilities but also their collective responsibility for the company as a whole.