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Case
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Reference no. 9-195-097
Subject category: Knowledge, Information and Communication Systems Management
Authors: Sirkka Jarvenpaa (University of Texas at Austin); Donna Stoddard (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 9 December 1994
Length: 21 pages
Data source: Field research
Topics: Business process reengineering; Information systems
Share a link: https://casecent.re/p/45449
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Abstract

Provides a longitudinal view of business reengineering at CIGNA Corp, a leading provider of insurance and related financial services throughout the United States and the world. CIGNA has been practicing business reengineering since 1989, completing over 20 projects. The case illustrates a number of reengineering projects. Also highlights the different forms and waves of business reengineering that the company has experienced.
Industry:
Insurance
Teaching note
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Reference no. 5-396-113
Subject category: Knowledge, Information and Communication Systems Management
Authors: Sirkka Jarvenpaa (University of Texas at Austin)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 7 December 1995
Length: 8 pages
View full details

About

Abstract

Provides a longitudinal view of business reengineering at CIGNA Corp, a leading provider of insurance and related financial services throughout the United States and the world. CIGNA has been practicing business reengineering since 1989, completing over 20 projects. The case illustrates a number of reengineering projects. Also highlights the different forms and waves of business reengineering that the company has experienced.

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Industry:
Insurance

Related

Teaching note
-
Reference no. 5-396-113
Subject category: Knowledge, Information and Communication Systems Management
Authors: Sirkka Jarvenpaa (University of Texas at Austin)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 7 December 1995
Length: 8 pages
View full details