Subject category:
Strategy and General Management
Published by:
Harvard Business Publishing
Version: 26 June 1996
Length: 16 pages
Data source: Field research
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Abstract
InSpeech, Inc, the largest US provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees - the clinicians who deliver its services - and its customers. Senior managers must assess the problem and devise a turnaround strategy.
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Abstract
InSpeech, Inc, the largest US provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees - the clinicians who deliver its services - and its customers. Senior managers must assess the problem and devise a turnaround strategy.
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