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Case
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Reference no. 9-394-109
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 26 June 1996
Length: 16 pages
Data source: Field research

Abstract

InSpeech, Inc, the largest US provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees - the clinicians who deliver its services - and its customers. Senior managers must assess the problem and devise a turnaround strategy.
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Abstract

InSpeech, Inc, the largest US provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees - the clinicians who deliver its services - and its customers. Senior managers must assess the problem and devise a turnaround strategy.

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