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Compact case
Supplement
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Reference no. 9-394-126
Subject category: Case Method and Specialist Management Disciplines
Authors: Linda Carrigan (Harvard Business School); Gary W Loveman (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1994
Length: 2 pages
Data source: Field research
Topics: Airlines; Corporate strategy; Operations research; Service management
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Abstract

Supplements the (A) case.
Case
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Reference no. 9-602-S02
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 2 April 1997
Length: 31 pages
Data source: Field research
Topics: Corporate strategy; Operations research; Service management; Decision making; Net profit; Organizational culture; Expansion
View full details
Case
-
Reference no. 9-611-P02
Portuguese language
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 2 April 1997
Revision date: 3-May-2019
Length: 32 pages
Data source: Field research
Topics: Net profit; Expansion; Service management; Operations research; Corporate strategy; Decision making; Organizational culture
View full details
Case
-
Reference no. 9-694-023
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 2 April 1997
Length: 29 pages
Data source: Field research
Topics: Corporate strategy; Operations research; Service management; Decision making; Net profit; Organizational culture; Expansion
View full details

About

Abstract

Supplements the (A) case.

Related

Case
-
Reference no. 9-602-S02
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 2 April 1997
Length: 31 pages
Data source: Field research
Topics: Corporate strategy; Operations research; Service management; Decision making; Net profit; Organizational culture; Expansion
View full details
Case
-
Reference no. 9-611-P02
Portuguese language
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 2 April 1997
Revision date: 3-May-2019
Length: 32 pages
Data source: Field research
Topics: Net profit; Expansion; Service management; Operations research; Corporate strategy; Decision making; Organizational culture
View full details
Case
-
Reference no. 9-694-023
Subject category: Case Method and Specialist Management Disciplines
Authors: Roger Hallowell (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 2 April 1997
Length: 29 pages
Data source: Field research
Topics: Corporate strategy; Operations research; Service management; Decision making; Net profit; Organizational culture; Expansion
View full details