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Condensed version
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Reference no. 9-394-198
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 4 January 1995
Length: 17 pages
Data source: Field research
Topics: Organizational behavior; Human resources management (HRM); Career planning; Branches; Organizational change; Improving performance
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Abstract

The new general manager of Warner Cable''s Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some employees and superiors question his turnaround style. Their concerns have broad implications for career systems at Warner. Teaching objectives include the understanding of human resource management tradeoffs in a turnaround situation, and the appropriateness of individual management styles over time as a company improves its productivity and communications.
Location:
Massachusetts
Size:
Gross revenue USD25 million revenues
Other setting(s):
1985-1988
Case
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Reference no. 9-416-S08
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 10 February 1993
Length: 20 pages
Data source: Field research
Topics: Organizational behavior; Hiring & employment; Career planning; Branches; Organizational change; Improving performance
View full details
Case
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Reference no. 9-489-092
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 10 February 1993
Length: 18 pages
Data source: Field research
Topics: Organizational behavior; Human resource management; Career planning; Branches; Organizational change; Improving performance
View full details
Compact case
Supplement
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Reference no. 9-489-093
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 10 February 1993
Length: 5 pages
Data source: Field research
Topics: Management styles; Leadership; Performance appraisals; Human resources management; Improving performance
View full details
Compact case
Supplement
-
Reference no. 9-489-094
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 17 May 1989
Length: 1 pages
Data source: Field research
Topics: Superior and subordinate; Management styles; Leadership; Performance appraisals; Human resources management; Improving performance
View full details

About

Abstract

The new general manager of Warner Cable''s Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some employees and superiors question his turnaround style. Their concerns have broad implications for career systems at Warner. Teaching objectives include the understanding of human resource management tradeoffs in a turnaround situation, and the appropriateness of individual management styles over time as a company improves its productivity and communications.

Settings

Location:
Massachusetts
Size:
Gross revenue USD25 million revenues
Other setting(s):
1985-1988

Related

Case
-
Reference no. 9-416-S08
Spanish language
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 10 February 1993
Length: 20 pages
Data source: Field research
Topics: Organizational behavior; Hiring & employment; Career planning; Branches; Organizational change; Improving performance
View full details
Case
-
Reference no. 9-489-092
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 10 February 1993
Length: 18 pages
Data source: Field research
Topics: Organizational behavior; Human resource management; Career planning; Branches; Organizational change; Improving performance
View full details
Compact case
Supplement
-
Reference no. 9-489-093
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 10 February 1993
Length: 5 pages
Data source: Field research
Topics: Management styles; Leadership; Performance appraisals; Human resources management; Improving performance
View full details
Compact case
Supplement
-
Reference no. 9-489-094
Subject category: Human Resource Management / Organisational Behaviour
Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (London Business School (LBS))
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 17 May 1989
Length: 1 pages
Data source: Field research
Topics: Superior and subordinate; Management styles; Leadership; Performance appraisals; Human resources management; Improving performance
View full details