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Authors: Mary Gentile
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 1 June 1995

Abstract

Defines 'diversity' in organizational terms and provides a descriptive framework for understanding the ways organizations identify and respond to its challenges and opportunities. The four components or lenses of the framework are: motivators, mindset, methods, measures. Teaching Purpose: To be used as an overview note in a course or module on diversity in the workplace and customer base.

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Abstract

Defines 'diversity' in organizational terms and provides a descriptive framework for understanding the ways organizations identify and respond to its challenges and opportunities. The four components or lenses of the framework are: motivators, mindset, methods, measures. Teaching Purpose: To be used as an overview note in a course or module on diversity in the workplace and customer base.

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