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Case
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Reference no. 9-194-032
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 7 March 1997

Abstract

A newly reopened automobile engine plant has been organized along total quality and teamwork principles. The employees' job is to solve problems and ensure quality, not to watch parts being produced. New operating and financial systems have been installed to promote continuous improvement, waste elimination, and cost reduction activities. The teaching purpose is to illustrate employee empowerment and team problem-solving to achieve total quality management; and to contrast operational and actual costing systems with traditional labor and overhead variance reporting.
Location:
Industry:
Other setting(s):
1993

About

Abstract

A newly reopened automobile engine plant has been organized along total quality and teamwork principles. The employees' job is to solve problems and ensure quality, not to watch parts being produced. New operating and financial systems have been installed to promote continuous improvement, waste elimination, and cost reduction activities. The teaching purpose is to illustrate employee empowerment and team problem-solving to achieve total quality management; and to contrast operational and actual costing systems with traditional labor and overhead variance reporting.

Settings

Location:
Industry:
Other setting(s):
1993

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