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Case
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Reference no. 9-394-009
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 5 December 2003

Abstract

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs.
Location:
Industry:
Size:
USD2.8 billion revenues
Other setting(s):
1991-1992

About

Abstract

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs.

Settings

Location:
Industry:
Size:
USD2.8 billion revenues
Other setting(s):
1991-1992

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