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Case
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Reference no. 9-394-009
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Michael A Santoro (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 5 December 2003
Length: 15 pages
Data source: Published sources
Topics: Legal aspects of business; Performance appraisals; Business ethics; Accountability; Incentives; Organizational problems; Sales compensation; Business & government relations; Corporate governance; Organizational culture; Labor management teams; Employee behaviors; Improving performance
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Abstract

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs.
Location:
United States
Industry:
Automobile repair
Size:
USD2.8 billion revenues
Other setting(s):
1991-1992
Teaching note
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Reference no. 5-395-189
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Charles A Nichols III (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 25 May 1996
Length: 19 pages
Data source: Published sources
View full details
Compact case
Supplement
-
Reference no. 9-394-010
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Michael A Santoro (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 1 August 1994
Length: 3 pages
Data source: Published sources
Topics: Business ethics; Business Law; Organizational problems; Sales compensation
View full details
Compact case
Supplement
-
Reference no. 9-394-011
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Michael A Santoro (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 4 August 1994
Length: 4 pages
Data source: Published sources
Topics: Legal aspects of business; Performance appraisals; Business ethics; Accountability; Incentives; Organizational problems; Sales compensation; Business & government relations
View full details

About

Abstract

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs.

Settings

Location:
United States
Industry:
Automobile repair
Size:
USD2.8 billion revenues
Other setting(s):
1991-1992

Related

Teaching note
-
Reference no. 5-395-189
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Charles A Nichols III (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 25 May 1996
Length: 19 pages
Data source: Published sources
View full details
Compact case
Supplement
-
Reference no. 9-394-010
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Michael A Santoro (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 1 August 1994
Length: 3 pages
Data source: Published sources
Topics: Business ethics; Business Law; Organizational problems; Sales compensation
View full details
Compact case
Supplement
-
Reference no. 9-394-011
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Michael A Santoro (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 4 August 1994
Length: 4 pages
Data source: Published sources
Topics: Legal aspects of business; Performance appraisals; Business ethics; Accountability; Incentives; Organizational problems; Sales compensation; Business & government relations
View full details