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Case
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Reference no. 9-394-117
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 30 November 2009
Length: 18 pages
Data source: Field research
Topics: Communication; Business ethics; Product safety; Strategy; Decision making; Health; Risk management; Marketing communications; Social responsibility; Industrial goods
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Abstract

Manville Corp's senior managers must decide how to respond to a new scientific study suggesting that fiberglass, the source of 75% of the company's profits, may be another asbestos and must act under conditions of great uncertainty. In particular, when should a manager inform employees and customers about potential product risks, and how should hazard communications be handled to inform without inflaming?
Location:
United States
Industry:
Fiberglass
Size:
USD1.9 billion, 19,400 employees
Other setting(s):
1986
Teaching note
-
Reference no. 5-395-217
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Charles A Nichols III (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 28 May 1996
Length: 28 pages
Data source: Field research
View full details
Compact case
Supplement
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Reference no. 9-394-116
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 7 May 1999
Length: 5 pages
Data source: Field research
Topics: Business ethics; Product safety; Industrial goods; Labor management teams; Conflicts of interest; Health; Cross cultural relations; Business policy
View full details
Supplement
-
Reference no. 9-394-118
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 17 December 2003
Length: 9 pages
Data source: Field research
Topics: Communication; Business ethics; Product safety; New product marketing
View full details
Compact case
Supplement
-
Reference no. 9-395-243
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 21 June 1995
Length: 2 pages
Data source: Field research
Topics: Business ethics; Product safety; Industrial goods
View full details

About

Abstract

Manville Corp's senior managers must decide how to respond to a new scientific study suggesting that fiberglass, the source of 75% of the company's profits, may be another asbestos and must act under conditions of great uncertainty. In particular, when should a manager inform employees and customers about potential product risks, and how should hazard communications be handled to inform without inflaming?

Settings

Location:
United States
Industry:
Fiberglass
Size:
USD1.9 billion, 19,400 employees
Other setting(s):
1986

Related

Teaching note
-
Reference no. 5-395-217
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Charles A Nichols III (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 28 May 1996
Length: 28 pages
Data source: Field research
View full details
Compact case
Supplement
-
Reference no. 9-394-116
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1994
Version: 7 May 1999
Length: 5 pages
Data source: Field research
Topics: Business ethics; Product safety; Industrial goods; Labor management teams; Conflicts of interest; Health; Cross cultural relations; Business policy
View full details
Supplement
-
Reference no. 9-394-118
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: 17 December 2003
Length: 9 pages
Data source: Field research
Topics: Communication; Business ethics; Product safety; New product marketing
View full details
Compact case
Supplement
-
Reference no. 9-395-243
Subject category: Strategy and General Management
Authors: Lynn Paine (Harvard Business School); Sarah B Gant (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 21 June 1995
Length: 2 pages
Data source: Field research
Topics: Business ethics; Product safety; Industrial goods
View full details