Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Darden Business Publishing
Length: 7 pages
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Abstract
This exercise presents definitions of seven kinds of responses that one may choose to use in a conversation: questions, directions, listening, preoccupation, interpretation, empathy, and sympathy. The note then invites students to practice identifying and composing responses through five pages of exercises, each of which begins with a comment by another person. The teaching note includes statements and responses (all seven kinds) that can be used as transparencies to help students recognize the responses quickly.
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Darden Business Publishing
Length: 2 pages
About
Abstract
This exercise presents definitions of seven kinds of responses that one may choose to use in a conversation: questions, directions, listening, preoccupation, interpretation, empathy, and sympathy. The note then invites students to practice identifying and composing responses through five pages of exercises, each of which begins with a comment by another person. The teaching note includes statements and responses (all seven kinds) that can be used as transparencies to help students recognize the responses quickly.
Related
Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Darden Business Publishing
Length: 2 pages