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Describes Dan Gordon''s first month on the job as Chief Operating Officer of Club Sports International (CSI), a chain of 7 health and fitness clubs. Describes the company''s strategy and organization. The company needs Dan to tighten up its operations and create a base that will permit CSI to grow to 30 clubs. Describes virtually no systems, controls, or mechanisms that are in place to actually manage the business. Thus students must paint this blank canvas with their view of the systems needed to manage the business, and what Dan must do to make it work.