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Prize winner
Case
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Reference no. 9-693-019
Subject category: Production and Operations Management
Authors: Kazuhiro Mishina (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 5 September 1995
Length: 22 pages
Data source: Field research
Topics: International operations; Process analysis; Quality control; Production controls; Suppliers; Production; Manufacturing
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Abstract

On May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole product-Camrys. A growing number of cars are sitting offline with defective seats or are missing them entirely. This situation is one of several causes of recent overtime, yet neither the reason for the problem nor a solution is readily apparent. As the plant is an exemplar of Toyota's famed production system (TPS), Friesen is determined that, if possible, the situation will be resolved using TPS principles and tools. Students are asked to suggest what action(s) Friesen should take and to analyze whether Georgetown's current handling of the seat problem fits within the TPS philosophy.

Time period

The events covered by this case took place in 1992.

Geographical setting

Region:
Americas
Country:
United States
Location:
Kentucky

Featured company

Toyota
Employees:
1001-5000
Turnover:
USD 1-5 billion
Industry:
Automotive

Featured protagonist

  • Doug Friesen (male), Manger of assembly
Teaching note
-
Reference no. 5-693-046
Subject category: Production and Operations Management
Authors: (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: March 2 2009
Length: 23 pages
Data source: Field research
View full details
Case
-
Reference no. 9-606-S29
Spanish language
Subject category: Production and Operations Management
Authors: Kazuhiro Mishina (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 5 September 1995
Revision date: 3-May-2019
Length: 25 pages
Data source: Field research
Topics: International operations; Process analysis; Quality control; Production controls; Suppliers; Production; Manufacturing
View full details
Case
-
Reference no. 9-607-032
Subject category: Strategy and General Management
Authors: David M Upton (Harvard Business School); Bradley Staats (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 16 October 2006
Length: 18 pages
Data source: Field research
Topics: Continuous improvement; Operations management; Organizational learning; Manufacturing strategy; Outsourcing
View full details
Case
-
Reference no. 9-611-P07
Portuguese language
Subject category: Production and Operations Management
Authors: Kazuhiro Mishina (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2011
Version: 5 September 1995
Revision date: 3-May-2019
Length: 24 pages
Data source: Field research
Topics: International operations; Manufacturing; Process analysis; Production; Production controls; Quality control; Suppliers
View full details
Supplement
-
Reference no. 9-611-035
Subject category: Production and Operations Management
Authors: Roy D Shapiro (Harvard Business School); Stephanie van Sice (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2010
Version: 3 December 2015
Revision date: 13-Jan-2016
Length: 20 pages
Data source: Published sources
Topics: Globalization; International business; Change management; Operations management; Quality management; Global business; Supply chain management; Expansion; Complexity; Technology
View full details

About

Abstract

On May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole product-Camrys. A growing number of cars are sitting offline with defective seats or are missing them entirely. This situation is one of several causes of recent overtime, yet neither the reason for the problem nor a solution is readily apparent. As the plant is an exemplar of Toyota's famed production system (TPS), Friesen is determined that, if possible, the situation will be resolved using TPS principles and tools. Students are asked to suggest what action(s) Friesen should take and to analyze whether Georgetown's current handling of the seat problem fits within the TPS philosophy.

Settings

Time period

The events covered by this case took place in 1992.

Geographical setting

Region:
Americas
Country:
United States
Location:
Kentucky

Featured company

Toyota
Employees:
1001-5000
Turnover:
USD 1-5 billion
Industry:
Automotive

Featured protagonist

  • Doug Friesen (male), Manger of assembly

Related

Teaching note
-
Reference no. 5-693-046
Subject category: Production and Operations Management
Authors: (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1993
Version: March 2 2009
Length: 23 pages
Data source: Field research
View full details
Case
-
Reference no. 9-606-S29
Spanish language
Subject category: Production and Operations Management
Authors: Kazuhiro Mishina (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 5 September 1995
Revision date: 3-May-2019
Length: 25 pages
Data source: Field research
Topics: International operations; Process analysis; Quality control; Production controls; Suppliers; Production; Manufacturing
View full details
Case
-
Reference no. 9-607-032
Subject category: Strategy and General Management
Authors: David M Upton (Harvard Business School); Bradley Staats (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 16 October 2006
Length: 18 pages
Data source: Field research
Topics: Continuous improvement; Operations management; Organizational learning; Manufacturing strategy; Outsourcing
View full details
Case
-
Reference no. 9-611-P07
Portuguese language
Subject category: Production and Operations Management
Authors: Kazuhiro Mishina (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2011
Version: 5 September 1995
Revision date: 3-May-2019
Length: 24 pages
Data source: Field research
Topics: International operations; Manufacturing; Process analysis; Production; Production controls; Quality control; Suppliers
View full details
Supplement
-
Reference no. 9-611-035
Subject category: Production and Operations Management
Authors: Roy D Shapiro (Harvard Business School); Stephanie van Sice (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2010
Version: 3 December 2015
Revision date: 13-Jan-2016
Length: 20 pages
Data source: Published sources
Topics: Globalization; International business; Change management; Operations management; Quality management; Global business; Supply chain management; Expansion; Complexity; Technology
View full details
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