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Reference no. 9-693-065
Subject category: Case Method and Specialist Management Disciplines
Authors: Robert N Anthony (Harvard Business School); James L Heskett (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1992
Version: 30 November 1992
Length: 5 pages
Topics: Customer service; Service management; Process flow; Operations and processes; Organizational structure; Business processes
Share a link: https://casecent.re/p/46393
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Abstract

Illustrates a simple technique for diagramming operations flows in service companies. Can be used to help structure analysis and discussion of cases involving sequenced operations.
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Abstract

Illustrates a simple technique for diagramming operations flows in service companies. Can be used to help structure analysis and discussion of cases involving sequenced operations.

Related

Sorry, this product has no related items.