Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Harvard Business Publishing
Version: 1 July 1993
Length: 30 pages
Data source: Field research
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Abstract
Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a "foundation" of quality attitudes and processes. The case discusses their plans to "jump start" the quality program by implementing a new information systems strategy. Teaching purposes: Implementation issues in total quality management and the role of I/T in executing strategic change.
Location:
Industry:
Size:
Mid-size, employees 4,000, USD300 million revenues
Other setting(s):
1991
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Harvard Business Publishing
Length: 10 pages
About
Abstract
Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a "foundation" of quality attitudes and processes. The case discusses their plans to "jump start" the quality program by implementing a new information systems strategy. Teaching purposes: Implementation issues in total quality management and the role of I/T in executing strategic change.
Settings
Location:
Industry:
Size:
Mid-size, employees 4,000, USD300 million revenues
Other setting(s):
1991
Related
Subject category:
Knowledge, Information and Communication Systems Management
Published by:
Harvard Business Publishing
Length: 10 pages