Subject category:
Strategy and General Management
Published by:
Harvard Business Publishing
Version: 5 December 1994
Length: 24 pages
Data source: Field research
Abstract
Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into Europe and Canada. May be used with 'Marks and Spencer Ltd (B)'.
About
Abstract
Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into Europe and Canada. May be used with 'Marks and Spencer Ltd (B)'.