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Case
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Reference no. 9-391-089
Published by: Harvard Business Publishing
Originally published in: 1991
Version: 5 December 1994
Length: 24 pages
Data source: Field research

Abstract

Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into Europe and Canada. May be used with 'Marks and Spencer Ltd (B)'.
Location:
Industries:
Size:
GBP4.6 billion total sales
Other setting(s):
1988

About

Abstract

Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into Europe and Canada. May be used with 'Marks and Spencer Ltd (B)'.

Settings

Location:
Industries:
Size:
GBP4.6 billion total sales
Other setting(s):
1988

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