Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Version: 21 May 1993
Length: 2 pages
Data source: Field research
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Abstract
The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement, control, and the consistency of an operating strategy.
Location:
Industries:
Size:
Mid-size, USD100 million revenues
Other setting(s):
1990
Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Version: 21 May 1993
Length: 22 pages
Data source: Field research
About
Abstract
The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement, control, and the consistency of an operating strategy.
Settings
Location:
Industries:
Size:
Mid-size, USD100 million revenues
Other setting(s):
1990
Related
Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Version: 21 May 1993
Length: 22 pages
Data source: Field research