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Management article
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Reference no. 91104
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1991

Abstract

The Plane Truth, a newspaper started by a group of flight attendants at the struggling Century Airlines, was considered one of the successes of the company''s Century Spirit change program. With time, though, the Plane Truth began to run articles critical of management and of other work groups. Worried the paper was sabotaging the Spirit program, the president asked the human resources director to cancel it. Experts on organizational change and motivation analyze the situation.

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Abstract

The Plane Truth, a newspaper started by a group of flight attendants at the struggling Century Airlines, was considered one of the successes of the company''s Century Spirit change program. With time, though, the Plane Truth began to run articles critical of management and of other work groups. Worried the paper was sabotaging the Spirit program, the president asked the human resources director to cancel it. Experts on organizational change and motivation analyze the situation.

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