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Management article
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Reference no. 91108
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1991

Abstract

Today technology is creating greater customer choice, and choice is altering the marketplace. Six principles define the new marketing: marketing is a way of doing business that pervades the entire company; companies must dispel their limiting market-share mentality; programmable technology promises to open up almost limitless choice for customers; a feedback loop is making advertising''s one-way communication obsolete; the line between services and products is eroding; and the marriage of marketing and technology is inevitable.

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Abstract

Today technology is creating greater customer choice, and choice is altering the marketplace. Six principles define the new marketing: marketing is a way of doing business that pervades the entire company; companies must dispel their limiting market-share mentality; programmable technology promises to open up almost limitless choice for customers; a feedback loop is making advertising''s one-way communication obsolete; the line between services and products is eroding; and the marriage of marketing and technology is inevitable.

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