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Abstract
Transforming Bell Atlantic from a bureaucratic, monopolistic company into an efficient entrepreneurial competitor meant creating a new mind- set and sense of teamwork for each employee. Raymond Smith credits his company''s successful change to behavior established through the Bell Atlantic Way -- an improvement program stressing teamwork and accountability.
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Abstract
Transforming Bell Atlantic from a bureaucratic, monopolistic company into an efficient entrepreneurial competitor meant creating a new mind- set and sense of teamwork for each employee. Raymond Smith credits his company''s successful change to behavior established through the Bell Atlantic Way -- an improvement program stressing teamwork and accountability.