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Management article
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Reference no. 91412
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1991

Abstract

Hal Rosenbluth transformed Rosenbluth Travel when he realized the importance of airline-independent information systems and pushed for the ability to negotiate fares directly. He also realized how much the company asked of its people, and decided to put employees ahead of customers in setting priorities. Today the company''s annual bookings total some $1.3 billion.

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Abstract

Hal Rosenbluth transformed Rosenbluth Travel when he realized the importance of airline-independent information systems and pushed for the ability to negotiate fares directly. He also realized how much the company asked of its people, and decided to put employees ahead of customers in setting priorities. Today the company''s annual bookings total some $1.3 billion.

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