Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Management article
-
Reference no. 91412
Authors: Hal Rosenbluth
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1991

Abstract

Hal Rosenbluth transformed Rosenbluth Travel when he realized the importance of airline-independent information systems and pushed for the ability to negotiate fares directly. He also realized how much the company asked of its people, and decided to put employees ahead of customers in setting priorities. Today the company''s annual bookings total some $1.3 billion.

About

Abstract

Hal Rosenbluth transformed Rosenbluth Travel when he realized the importance of airline-independent information systems and pushed for the ability to negotiate fares directly. He also realized how much the company asked of its people, and decided to put employees ahead of customers in setting priorities. Today the company''s annual bookings total some $1.3 billion.

Related