Three in the Middle: The Experience of Making Change at Micro Switch

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Case

Reference no. 9-491-022

Subject category: Human Resource Management / Organisational Behaviour

Authors: Todd Jick (Harvard Business School); Susan Rosegrant (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1990

Version: 19 October 1990

Length: 19 pages

Data source: Field research

Topics: Quality control; Change management; Middle management; Leadership

Share a link: https://casecent.re/p/46895

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Abstract

Describes three middle managers acting in the role of change agents. Highlights their personal roles and their 'moods' at two points in the course of introducing major cultural change. While their comments are only six months apart, they have reached a more pessimistic and sobering phase of the change process. It allows students to see how dynamic a change effort is, how the degree of optimism can shift, and what the major concerns are for change agents - in both the middle of the organization and in the middle of change.

Location:

United States

Other setting(s):

1986-1989