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Management article
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Reference no. 90208
Authors: Harvey B Mackay
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1990

Abstract

CEOs must spend a certain amount of their time in the trenches, to learn first-hand how the business is going. Time spent on the road with the sales force is especially valuable. Executives learn whether the sales team knows its prospects and sets reasonable expectations; how much the salespeople know about the product, particularly in ways that differentiate it from the competition; whether the sellers keep abreast of changes in customers'' businesses; and if the salespeople feel they have a stake in the business.

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Abstract

CEOs must spend a certain amount of their time in the trenches, to learn first-hand how the business is going. Time spent on the road with the sales force is especially valuable. Executives learn whether the sales team knows its prospects and sets reasonable expectations; how much the salespeople know about the product, particularly in ways that differentiate it from the competition; whether the sellers keep abreast of changes in customers'' businesses; and if the salespeople feel they have a stake in the business.

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