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Management article
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Reference no. 89202
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1989

Abstract

Companies building high-volume standardized products such as copiers and automobiles are finally putting their manufacturing house in order. Too many job shops - factories building customized products such as aircraft and machine tools - continue to postpone needed reforms. Job shops can take five steps to reform their operations: make quality mandatory, get on schedule, not sacrifice capacity for cost, improve feeder shop responsiveness, and make performance visible.

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Abstract

Companies building high-volume standardized products such as copiers and automobiles are finally putting their manufacturing house in order. Too many job shops - factories building customized products such as aircraft and machine tools - continue to postpone needed reforms. Job shops can take five steps to reform their operations: make quality mandatory, get on schedule, not sacrifice capacity for cost, improve feeder shop responsiveness, and make performance visible.

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