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Management article
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Reference no. 89205
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1989

Abstract

Selling industrial goods has become more complicated in recent years. It is more likely to be the domain of teams that handle large accounts by coordinating their efforts across product lines. Even without formal teams, greater coordination is often required to land the sale and keep the customer. Three concerns have the most serious effect on coordination with an account-sharing strategy: compensation systems, goal setting, and staffing and training.

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Abstract

Selling industrial goods has become more complicated in recent years. It is more likely to be the domain of teams that handle large accounts by coordinating their efforts across product lines. Even without formal teams, greater coordination is often required to land the sale and keep the customer. Three concerns have the most serious effect on coordination with an account-sharing strategy: compensation systems, goal setting, and staffing and training.

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