Published by:
Harvard Business Publishing
Length: 8 pages
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Abstract
In this case, presented in the form of two memos, a grocery store prepares for renegotiating a contract with the Grocery Workers International Union. The grocery store wants to discuss issues including high employee turnover rates and problems presented by the store''s new service-intensive products. The union has issues involving management trying to sidestep seniority. Carol R. Goldberg, president and COO of the Stop & Shop Companies and CEO of Bradlees Department Stores; Gerald L. Good, president and CEO of Blue Cross and Blue Shield of Virginia; James T. Boyle, business representative of Local 464A, United Food and Commercial Workers International Union; and David Lewin, professor of business and director of the Industrial Relations Research Center, Columbia University Graduate School of Business, discuss how the grocery store and its union can deal with a problematic confrontation.
About
Abstract
In this case, presented in the form of two memos, a grocery store prepares for renegotiating a contract with the Grocery Workers International Union. The grocery store wants to discuss issues including high employee turnover rates and problems presented by the store''s new service-intensive products. The union has issues involving management trying to sidestep seniority. Carol R. Goldberg, president and COO of the Stop & Shop Companies and CEO of Bradlees Department Stores; Gerald L. Good, president and CEO of Blue Cross and Blue Shield of Virginia; James T. Boyle, business representative of Local 464A, United Food and Commercial Workers International Union; and David Lewin, professor of business and director of the Industrial Relations Research Center, Columbia University Graduate School of Business, discuss how the grocery store and its union can deal with a problematic confrontation.