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Management article
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Reference no. 89302
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1989

Abstract

In this case study, presented in the form of electronic mail messages sent within Middleton Mutual, the CIO is trying to introduce the company to expert systems. But the new systems would cost about $1 million, and the capital expenditure committee is leaning against the idea. Irma Wyman, vice president of corporate information management for Honeywell, Inc.; Thomas L. Pettibone, vice president, information systems, for New York Life Insurance Co.; John D. Loewenberg, senior vice president, corporate information systems, Aetna Life & Casualty; and Diogo Teixeira, systems consultant at McKinsey & Co. discuss the case.

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Abstract

In this case study, presented in the form of electronic mail messages sent within Middleton Mutual, the CIO is trying to introduce the company to expert systems. But the new systems would cost about $1 million, and the capital expenditure committee is leaning against the idea. Irma Wyman, vice president of corporate information management for Honeywell, Inc.; Thomas L. Pettibone, vice president, information systems, for New York Life Insurance Co.; John D. Loewenberg, senior vice president, corporate information systems, Aetna Life & Casualty; and Diogo Teixeira, systems consultant at McKinsey & Co. discuss the case.

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