Published by:
Harvard Business Publishing
Length: 3 pages
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Abstract
Service companies with branch outlets must decide how much to centralize some of these operations. The Linde division of Union Carbide resolved this by concentrating delivery of product in a few central points but maintaining many "storefront" operations. These storefronts take orders, house some sales staff, and maintain an inventory of cylinders and spare parts for walk-in trade. Full-service field units with marketing, administrative, and operational functions have been eliminated.
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Abstract
Service companies with branch outlets must decide how much to centralize some of these operations. The Linde division of Union Carbide resolved this by concentrating delivery of product in a few central points but maintaining many "storefront" operations. These storefronts take orders, house some sales staff, and maintain an inventory of cylinders and spare parts for walk-in trade. Full-service field units with marketing, administrative, and operational functions have been eliminated.