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Supplement
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Reference no. 9-189-111
Subject category: Finance, Accounting and Control
Authors: Robert S Kaplan (Harvard Business School); Christopher Ittner (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 17 January 1990
Length: 13 pages
Data source: Field research
Topics: Production; Organizational change; Activity-based costing; Manufacturing; Quality control; Cost systems; Performance measurement; Design; Teams
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Abstract

A division questions whether to retain, modify, or abandon its cost of quality system now that more direct measures of quality have been adopted. Discusses the role of quality cost measurement in a mature quality management system.
Locations:
United States; Texas
Industry:
Computers & electronics
Size:
Fortune 500
Other setting(s):
1988
Teaching note
-
Reference no. 5-189-112
Subject category: Finance, Accounting and Control
Authors: Robert S Kaplan (Harvard Business School); Christopher Ittner (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1989
Length: 9 pages
Data source: Field research
View full details
Supplement
-
Reference no. 9-119-S20
Spanish language
Subject category: Finance, Accounting and Control
Authors: Robert S Kaplan (Harvard Business School); Christopher Ittner (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 17 January 1990
Length: 13 pages
Data source: Field research
Topics: Activity-based costing; Cost systems; Design; Manufacturing; Organizational change; Performance measurement; Production; Quality control; Teams; Product development; Metrics
View full details

About

Abstract

A division questions whether to retain, modify, or abandon its cost of quality system now that more direct measures of quality have been adopted. Discusses the role of quality cost measurement in a mature quality management system.

Settings

Locations:
United States; Texas
Industry:
Computers & electronics
Size:
Fortune 500
Other setting(s):
1988

Related

Teaching note
-
Reference no. 5-189-112
Subject category: Finance, Accounting and Control
Authors: Robert S Kaplan (Harvard Business School); Christopher Ittner (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1989
Length: 9 pages
Data source: Field research
View full details
Supplement
-
Reference no. 9-119-S20
Spanish language
Subject category: Finance, Accounting and Control
Authors: Robert S Kaplan (Harvard Business School); Christopher Ittner (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 17 January 1990
Length: 13 pages
Data source: Field research
Topics: Activity-based costing; Cost systems; Design; Manufacturing; Organizational change; Performance measurement; Production; Quality control; Teams; Product development; Metrics
View full details