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Case
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Reference no. 9-490-008
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 29 May 1996

Abstract

Describes the 'Leadership Through Quality' effort undertaken by Xerox in the 1980s. Includes the history of Xerox in the 1970s and its need to make major changes in quality by the 1980s. Most of the remainder of the case details the step-by-step process by which Xerox created and designed the strategy called 'Leadership Through Quality' to change its basic culture and its performance on quality from 1983-86.
Location:
Size:
Fortune 500
Other setting(s):
1983-1987

About

Abstract

Describes the 'Leadership Through Quality' effort undertaken by Xerox in the 1980s. Includes the history of Xerox in the 1970s and its need to make major changes in quality by the 1980s. Most of the remainder of the case details the step-by-step process by which Xerox created and designed the strategy called 'Leadership Through Quality' to change its basic culture and its performance on quality from 1983-86.

Settings

Location:
Size:
Fortune 500
Other setting(s):
1983-1987

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