Ito Yokado - The Case Centre

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Ito Yokado

Case

Reference no. 9-589-116

Subject category: Marketing

Authors: Kosei Furukawa (Keio University); Walter J. Salmon (Harvard Business School); David S Wylie (Babson College)

Published by: Harvard Business Publishing

Originally published in: 1989

Version: 14 July 1994

Length: 26 pages

Data source: Field research

Topics: Department stores; International marketing; Japan; Marketing implementation; Marketing information systems; Merchandising; Organizational design; Retailing

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Abstract

Describes the means by which management has empowered the sales clerks and part time employees of this chain of 131 department stores. They are responsible for all sales and inventory management. This empowerment has led to fewer stockouts, higher sales, lower inventory levels, less inventory loss, higher profits, higher quality, and higher commitment levels on the part of employees. Also describes how their innovative management has overcome inefficiencies in the Japanese distribution system.

Location:

Japan

Industry:

Retailing

Size:

Large, USD16 billion revenues

Other setting(s):

1989