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Thumbnail image for product with reference number 9-690-002
Paul Revere Insurance Company (C): Competing for the Baldrige Award
Supplement
-
Reference no. 9-690-002
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher Bogan (Harvard Business School); Cathy Hart (Loughborough Business School)
Published by: Harvard Business Publishing
Originally published in: 1989
Version: 23 January 1990
Length: 26 pages
Data source: Field research
Topics: Quality control
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Abstract

The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige National Quality Award Examiner Application Scorebook. Students learn how the Baldrige Quality Assessment System is designed and how to score an actual application, yielding insights about how to organize and manage a company's quality-improvement efforts.
Location:
Massachusetts
Industry:
Insurance
Size:
2,500 employees
Other setting(s):
1988
Thumbnail image for product with reference number 9-687-013
The Paul Revere Insurance Company (A)
Case
-
Reference no. 9-687-013
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); Lucy N Lytle (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1986
Version: 4 August 1989
Length: 23 pages
Data source: Field research
Topics: Performance measurement; Policy making; Productivity; Organizational change; Process analysis; Quality control; Implementing strategy; Competitive advantage
View full details
Thumbnail image for product with reference number 9-687-033
The Paul Revere Insurance Company (B)
Supplement
-
Reference no. 9-687-033
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); Artemis March (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1987
Version: 7 January 1988
Length: 17 pages
Data source: Field research
Topics: Performance measurement; Policy making; Productivity; Organizational change; Process analysis; Quality control; Implementing strategy; Valuation; Competitive strategy
View full details

About

Abstract

The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige National Quality Award Examiner Application Scorebook. Students learn how the Baldrige Quality Assessment System is designed and how to score an actual application, yielding insights about how to organize and manage a company's quality-improvement efforts.

Settings

Location:
Massachusetts
Industry:
Insurance
Size:
2,500 employees
Other setting(s):
1988

Related

Thumbnail image for product with reference number 9-687-013
The Paul Revere Insurance Company (A)
Case
-
Reference no. 9-687-013
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); Lucy N Lytle (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1986
Version: 4 August 1989
Length: 23 pages
Data source: Field research
Topics: Performance measurement; Policy making; Productivity; Organizational change; Process analysis; Quality control; Implementing strategy; Competitive advantage
View full details
Thumbnail image for product with reference number 9-687-033
The Paul Revere Insurance Company (B)
Supplement
-
Reference no. 9-687-033
Subject category: Case Method and Specialist Management Disciplines
Authors: Christopher W Hart (Harvard Business School); Artemis March (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1987
Version: 7 January 1988
Length: 17 pages
Data source: Field research
Topics: Performance measurement; Policy making; Productivity; Organizational change; Process analysis; Quality control; Implementing strategy; Valuation; Competitive strategy
View full details