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Management article
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Reference no. 88207
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1988

Abstract

The press is always quick to point out the flashy uses of expert systems (ESs). But the new technology is proving its real value in many organizations through small, unobtrusive tasks such as credit verification and capital budgeting analysis. In adopting an ES, first ask yourself, "Can the problem be solved over the phone or does the expert need to see, smell, or touch the data?" Then assemble the right mix of talent, decide which scale to start with, and specify the intended users and how they are likely to use the system.

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Abstract

The press is always quick to point out the flashy uses of expert systems (ESs). But the new technology is proving its real value in many organizations through small, unobtrusive tasks such as credit verification and capital budgeting analysis. In adopting an ES, first ask yourself, "Can the problem be solved over the phone or does the expert need to see, smell, or touch the data?" Then assemble the right mix of talent, decide which scale to start with, and specify the intended users and how they are likely to use the system.

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