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Case
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Reference no. 9-188-102
Subject category: Knowledge, Information and Communication Systems Management
Authors: Michael Vitale (Harvard Business School); Joyce J Elam (Harvard Business School); John EP Morrison (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 23 September 1993
Length: 20 pages
Data source: Field research
Topics: Planning; Strategy formulation
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Abstract

Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive a vision of how computer and communications technologies can be used within an organization. As a result of McDermott''s vision and his strong support for information services planning, USAA has one of the most technologically sophisticated operations in the insurance business. Describes a number of new system initiatives that are being put in place and can be used to discuss the challenges faced by USAA to use these initiatives to increase the competitive advantage that its technological base had given them in the past. Also includes a mission statement for the Information Services Division.
Location:
Texas
Size:
USD11 billion assets
Other setting(s):
1988
Teaching note
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Reference no. 5-189-113
Subject category: Knowledge, Information and Communication Systems Management
Authors: Joyce J Elam (Harvard Business School); Marvin Bower (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1989
Length: 7 pages
View full details

About

Abstract

Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive a vision of how computer and communications technologies can be used within an organization. As a result of McDermott''s vision and his strong support for information services planning, USAA has one of the most technologically sophisticated operations in the insurance business. Describes a number of new system initiatives that are being put in place and can be used to discuss the challenges faced by USAA to use these initiatives to increase the competitive advantage that its technological base had given them in the past. Also includes a mission statement for the Information Services Division.

Settings

Location:
Texas
Size:
USD11 billion assets
Other setting(s):
1988

Related

Teaching note
-
Reference no. 5-189-113
Subject category: Knowledge, Information and Communication Systems Management
Authors: Joyce J Elam (Harvard Business School); Marvin Bower (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1989
Length: 7 pages
View full details