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Abstract

Designed to be used as an in-class handout after Florida Power Light Quality Improvement (QI) Story Exercise (A). A rewritten version of an earlier case by the same authors.
Teaching note
-
Reference no. 5-689-029
Subject category: Production and Operations Management
Authors: Christopher W Hart (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1989
Length: 28 pages
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Case
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Reference no. 9-689-041
Subject category: Production and Operations Management
Authors: Cathy Hart (Loughborough Business School); Dan Maher (Harvard Business School); M Montelongo (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 17 March 1989
Length: 26 pages
Data source: Field research
Topics: Productivity; Organizational change; Participative management; Quality control; Electric power; Implementing strategy
View full details
Exercise
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Reference no. 9-612-S05
Spanish language
Subject category: Production and Operations Management
Authors: Christopher W Hart (Harvard Business School); Dan Maher (Harvard Business School); M Montelongo (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2011
Version: 17 March 1989
Revision date: 10-May-2019
Length: 14 pages
Data source: Published sources
Topics: Participative management; Productivity; Organizational change; Quality control; Implementing strategy
View full details

About

Abstract

Designed to be used as an in-class handout after Florida Power Light Quality Improvement (QI) Story Exercise (A). A rewritten version of an earlier case by the same authors.

Related

Teaching note
-
Reference no. 5-689-029
Subject category: Production and Operations Management
Authors: Christopher W Hart (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1989
Length: 28 pages
View full details
Case
-
Reference no. 9-689-041
Subject category: Production and Operations Management
Authors: Cathy Hart (Loughborough Business School); Dan Maher (Harvard Business School); M Montelongo (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1988
Version: 17 March 1989
Length: 26 pages
Data source: Field research
Topics: Productivity; Organizational change; Participative management; Quality control; Electric power; Implementing strategy
View full details
Exercise
-
Reference no. 9-612-S05
Spanish language
Subject category: Production and Operations Management
Authors: Christopher W Hart (Harvard Business School); Dan Maher (Harvard Business School); M Montelongo (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2011
Version: 17 March 1989
Revision date: 10-May-2019
Length: 14 pages
Data source: Published sources
Topics: Participative management; Productivity; Organizational change; Quality control; Implementing strategy
View full details