United Parcel Service (A) - The Case Centre

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Case

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Reference no. 9-488-016

Subject category: Human Resource Management / Organisational Behaviour

Authors: Jeffrey A Sonnenfeld (Harvard Business School); Meredith Lazo (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1987

Version: 23 March 1992

Length: 22 pages

Data source: Field research

Topics: Career planning; Diversification; Employee training; Hiring; Hiring & employment; Information technology; IT management; Organizational change; Organizational culture; Recruitment

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Abstract

United Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of technical expertise it could not simply cull from within its ranks. Whether, when, and how the new people were to be hired and assimilated, and to what extent the UPS culture and/or the new people would have to adapt, were the key questions.

Industries:

Shipping; Transportation

Other setting(s):

1987

About

Abstract

United Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of technical expertise it could not simply cull from within its ranks. Whether, when, and how the new people were to be hired and assimilated, and to what extent the UPS culture and/or the new people would have to adapt, were the key questions.

Settings

Industries:

Shipping; Transportation

Other setting(s):

1987

Related

Teaching note

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Reference no. 5-488-011

Subject category: Human Resource Management / Organisational Behaviour

Authors: Jeffrey A Sonnenfeld (Harvard Business School); Maury Peiperl (International Institute for Management Development (IMD))

Published by: Harvard Business Publishing

Originally published in: 1988

Version: 3 March 1988

Length: 13 pages

Data source: Published sources

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Case

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Reference no. 9-420-S18

Spanish language

Subject category: Human Resource Management / Organisational Behaviour

Authors: Jeffrey A Sonnenfeld (Harvard Business School); Meredith Lazo (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1992

Version: 23 March 1992

Length: 26 pages

Data source: Field research

Topics: Career planning; Diversification; Employee training; Hiring; Hiring & employment; Information technology; IT management; Organizational change; Organizational culture; Recruitment

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Supplement

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Reference no. 9-488-017

Subject category: Human Resource Management / Organisational Behaviour

Authors: Marco Lazo (Galtech Group); Jeffrey A Sonnenfeld (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 1987

Version: 30 March 1989

Length: 8 pages

Data source: Field research

Topics: Employee training; Human resource management; Career planning; Organizational culture; Diversification; Organizational change; Expansion

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