Subject category:
Case Method and Specialist Management Disciplines
Published by:
Harvard Business Publishing
Version: 3 December 1987
Length: 15 pages
Data source: Field research
Abstract
Caruso's Pizza is a small, entrepreneurial restaurant chain. The case considers expansion of an experimental pizza delivery system ('express delivery') that involves a major process innovation - producing pizzas to inventory rather than to order. The system promises faster delivery of higher quality pizza, but as yet is an unproven technology. By the end of the case, students will realize that delivery-only units and high order volume are required to make express delivery viable. One way of achieving this high order volume may be a one-phone-number system - a new computerized technology.
About
Abstract
Caruso's Pizza is a small, entrepreneurial restaurant chain. The case considers expansion of an experimental pizza delivery system ('express delivery') that involves a major process innovation - producing pizzas to inventory rather than to order. The system promises faster delivery of higher quality pizza, but as yet is an unproven technology. By the end of the case, students will realize that delivery-only units and high order volume are required to make express delivery viable. One way of achieving this high order volume may be a one-phone-number system - a new computerized technology.