Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 19 March 1991
Length: 24 pages
Data source: Field research
Abstract
The marketing director of a fast-growing firm must make some decisions about the customer service department. The volume in the department has been rising steadily, eye doctors are waiting longer for orders to be filled, and morale in the department is slipping. With pressure on the firm to make a profit, the marketing director must carefully justify any request for additional people or equipment.
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Length: 10 pages
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 8 March 1991
Length: 14 pages
Data source: Field research
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Abstract
The marketing director of a fast-growing firm must make some decisions about the customer service department. The volume in the department has been rising steadily, eye doctors are waiting longer for orders to be filled, and morale in the department is slipping. With pressure on the firm to make a profit, the marketing director must carefully justify any request for additional people or equipment.
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Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Length: 10 pages
Subject category:
Production and Operations Management
Published by:
Harvard Business Publishing
Version: 8 March 1991
Length: 14 pages
Data source: Field research